If the product you buy from Woolworths is faulty then we will cheerfully refund the purchase price, exchange or repair.Getting a refund on an Office 365 /Microsoft 365 plan isn’t easy but can be possible depending on the reason for cancellation and your local consumer laws.Since your query is related to the purchasing the wrong Office program , I suggest you to contact Microsoft Support following steps mentioned below as they can better address this issue. Plus, because youll have access. Included applications: Word, Excel, PowerPoint, One-time purchase for 1 deviceThanks for joining us! You'll get a welcome message in a few moments.Office 2019 Home & Student: Microsoft Office 2019 features new, modern versions of Word, Excel, PowerPoint, and OneNote that are designed to help maximize your productivity and give you rich authoring features, design controls for pixel-perfect layouts and intuitive tools to help you make the most of your data. In Keychain Access, delete the following files:For students and families who want classic Office apps installed on one PC or Mac for use at home or school. In Spotlight Search (the magnifying glass) on your Mac, search for and open Keychain Access. If youve activated Office for Mac 2016 but are still seeing a message that says 'You need to activate Office for Mac within X days,' please try these steps to resolve your issue: Run the License Removal Tool.A one-time purchase installed on 1 PC or Mac for use at home or school.Microsoft 365 is the new name for Office 365. Office Home and Student 2019 is for students and families who want classic Office apps including Word, Excel and PowerPoint for Windows 10. Here’s the hard information we’ve been able to find.The essentials for individuals to get it all done. There’s a lot of misleading or out-of-date information on the web, including details from Microsoft itself. 3) Now select Account and billing. 2) Click on Contact Support which appears in the bottom right of the page > Ask Microsoft.Is it a one-time purchase or a Microsoft 365 annual plan? Only ask Microsoft for a refund if you bought directly from them. Refund/returns go through the company/store you bought from.
Check your local law to be sure of your rights. “Most consumer law makes NO distinction between physical or digital goods. Our advice is to ask to cancel and refund as soon as you realise there’s a wrong charge,See Microsoft 365 subscription refunds – the real rules Microsoft 365 refundsMicrosoft’s policy for Microsoft 365 refunds is stated here.” Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books are not returnable unless the offer or applicable law states that you’re eligible for a refund. “30 days” isn’t written anywhere official from Microsoft but is widely quoted. What consumer protection or fair trading local laws apply to your purchase.What Microsoft says isn’t always what it doesWhile Microsoft official rules say strictly ‘no refund’ there seems to be some flexibility in practice.If you have recently bought or renewed Microsoft 365, you can ask to cancel and get a refund.That seems to work for purchases/charges in the last 30 days. Why do you want a refund? Is the software not working? Or have you decided not to use it anymore. Buried down in most T&C’s is an acknowledgement that the terms can’t replace consumer rights.Checking consumer laws doesn’t require a law degree. That’s NOT true.There are consumer protection or fair-trading laws In most countries which always apply and cannot be overridden by a company (or signed away by the consumer). Like a lot of companies and stores, they point to those ‘Terms and Conditions’ (T&C’s) and say all customers are bound to comply. Check local laws because often they’ll require stores to refund in the same way you paid (cash, credit card etc.). That’s OK if you know you’ll fully use that credit soon. This is a situation where consumer laws can be useful because there’s often a provision for refunds when the product isn’t suitable or ‘fit for purpose’.If you’ve chosen the wrong product (maybe Windows vs Mac or one-time vs subscription) and NOT activated the product, you should be able to arrange an exchange.With all the Office options out there, it’s understandable that people get confused about the newer subscription option and the more familiar one-time or perpetual licence choice.Sometimes stores will insist on giving you a voucher or credit for future purchases. Take advantage of that.Is your purchase not what you wanted? Maybe it’s modern Office not compatible with your version of Windows?If so, you should be able to get a refund from the place of purchase. Why cancelling or refunding?The reason for cancellation and wanting a refund is important.If you’ve had trouble installing Microsoft software, remember that all their wares come with 30 days of free installation support. In some countries there are both national and regional consumer lawsIf a staffer tells you something isn’t possible because of company policy, politely but firmly remind them that corporate rules don’t override the law. Office Home And Student Bought Wrong Plus The LawSee Microsoft 365 subscription refunds – the real rules for a breakdown of the written rules vs practice.Here’s the Refund Policy text broken down into a more readable form with our comments.Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable.The first part is important, know your rights under local law. Statements from Microsoft staff, are sometimes wrong and don’t count.Microsoft’s refund policy is buried in their Services Agreement, the Payment Terms section. What does Microsoft say?The only thing that matters is Microsoft’s formal Terms and Conditions plus the law where you bought the Microsoft product. Part refunds are possible on Business plans, Microsoft 365 subscription refunds – the real rules explains where the idea of part-refunds came from.If you’re trying to get a refund of an unused Office 365 plan, it’s worth quoting this paragraph. There are no partial or pro-rata refunds on Microsoft 365 Consumer plans. And it doesn’t match Microsoft stated rules elsewhere.Here’s the Microsoft forum quote from June 2016:“You can also cancel your Office 365 subscription and receive a pro-rated refund of any unused remaining days between the date of cancellation and the date that your Office 365 subscription ends.”FALSE — this is definitely NOT true. But Microsoft also says ….The top ranked result for ‘Office 365 refund’ on Google in 2019 is wrong and not from Microsoft. Mp3 to avi for macThe company they work for should be listed in the “I work at” field in their profile.” Cancel Office 365 auto renewalWhen customers ask about Office 365 refunds, a common Microsoft response is to talk about cancelling Office 365 automatic renewal.That’s “closing the gate after the horse has bolted” and might help for the future but doesn’t help with the immediate problem. According to Microsoft, ‘Contingent Staff’ are not Microsoft employees and don’t speak for the company.Microsoft Contingent Staff : “They are not Microsoft Employees and do not speak for or officially represent Microsoft.
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